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Lenovo ThinkPad E16 Gen 2 - Backlight - UK Layout Keyboard
Compatible with: Lenovo ThinkPad E16 Gen 2 (21M5, 21M6, 21MA, 21MB)
Lenovo ThinkPad E16 Gen 2 Backlit Keyboard — UK Layout
Brand new backlit replacement keyboard (UK layout) for the Lenovo ThinkPad E16 Gen 2 (Type 21M5, 21M6, 21MA, 21MB). The definitive fix for worn, unresponsive, sticky or liquid-damaged keys, faded legends or a failed backlight — restoring the crisp ThinkPad typing feel. Covered by our 1-year warranty.
Key Features
Specifications
Warranty Policy — Items Available to Order
Products labelled Available to Order on computerg.shop are not held in our local stock — they are sourced from our supplier specifically for your order. The warranty terms below apply to all such items unless otherwise noted on the product page.
Coverage Period
- ComputerG warranty: 2 years from date of purchase, in line with Cyprus statutory consumer protection.
- Manufacturer warranty (where applicable): Many enterprise-grade components offer 3+ years directly from the manufacturer. Refer to the product specification or manufacturer website for details.
- Wear parts (batteries, consumer-grade fans): 14 days from date of purchase.
What's Covered
- Manufacturing defects affecting normal product function.
- Failure of internal hardware components under normal use.
- Defective on arrival — see Return Policy Part B for the 48-hour DOA handling window.
Exclusions
- Damage from accidents, misuse, neglect, improper handling, or unauthorised modifications.
- Cosmetic damage that does not affect product function.
- Damage from incorrect installation or incompatible system configurations.
- Failure caused by power surges, water damage, or environmental factors outside manufacturer specifications.
- Wear parts (batteries, consumer-grade fans) after their 14-day wear-part warranty — replacements offered at a 30% discount.
- Software, BIOS/firmware updates, and OS compatibility issues.
- Data loss — back up regularly; we are not liable for data loss during repair or replacement.
Claim Process
- Start your claim from your order page — sign in at computerg.shop, go to My Account → Your Orders, open the order and describe the fault in the message box at the bottom of the page, attaching photos or videos showing the issue. Ordered as a guest? Email [email protected] with your order number, fault description and photos or videos instead.
- Our team may guide you through troubleshooting to confirm the fault is hardware-related.
- If confirmed, we issue an RMA number — please don't ship anything back without it.
- Ship the faulty unit to us at your cost, in original packaging or anti-static equivalent.
- Within 7 business days, we determine the resolution: replacement, repair, or refund.
- We ship the replacement to you at our cost. Typical turnaround: 3–4 weeks.
Beyond the 2-Year Period
For products with manufacturer warranty exceeding 2 years (server CPUs, enterprise SSDs, certain RAM and PSUs, etc.), claims after the ComputerG period are handled directly with the manufacturer. Visit the manufacturer's warranty portal with your serial number and our invoice as proof of purchase. We are happy to provide invoice copies and documentation on request, but we cannot act as your RMA agent beyond the 2-year ComputerG warranty period.
Terms
- This warranty is non-transferable and applies only to the original purchaser.
- Unauthorised repair attempts void the warranty.
- This warranty does not affect your statutory rights under Cyprus consumer law.
Contact: ComputerG Service Department
- Email: [email protected]
- Tel: +357 22 250 676
- Address: Triptolemou 10A, 1087 Nicosia, Cyprus
Working Hours:
- Monday – Friday: 8:30am – 1:00pm & 2:00pm – 5:30pm
- Saturday: 9:00am – 2:00pm
- Sunday: Closed
Last updated: 23-07-2026
Return Policy
Thank you for shopping at computerg.shop. If you're not entirely happy with your order, we're here to help — here's how returns, exchanges and refunds work.
Part A — Standard Returns stocked items
Eligibility — initiate a return within 14 days of receiving your order. The item must be unused and in its original factory-sealed packaging (anti-tamper seals and shrink-wrap intact), with all accessories, manuals and promotional materials included.
Restocking fee — a 25% fee applies to eligible returns (inspection, testing and repackaging). It's waived when:
- ✓The product arrived defective or damaged
- ✓The product was shipped in error by us
- ✓The return is due to a warranty issue
Part B — Items Available to Order not held in local stock
Items labelled Available to Order are sourced from our supplier specifically for your order, after payment clears. Because they're ordered on your behalf, return terms differ:
- ›Returns are limited to defective-on-arrival (DOA) cases — once shipped, "changed my mind" or compatibility miscalculations aren't accepted.
- ›Defects or transit damage must be reported within 48 hours of delivery, with photo evidence.
- ›Other hardware faults within the warranty period — see the Warranty Policy tab.
- ›At checkout you confirm you've read and accepted these terms before ordering.
Part C — Common Terms
- Sign in at computerg.shop and go to My Account → Your Orders.
- Open the order that contains the item you want to return.
- Use the message box at the bottom of the order page to tell us which item you're returning and why — attach photos if the item arrived damaged or defective.
- We'll reply on the order page (and by email) with return instructions and your return authorisation (RMA) number.
Ordered as a guest or can't sign in? Email [email protected] with your order number and item details. Please don't ship anything back before receiving your authorisation number.